Talent Tamers Contact Center
Boost your contact center's performance with Vince Call helpful tools
Find your customers wherever they are and connect with them
Keep talking to your customers through calls, emails, texts, online chat, video, and social media. This brings together all the different ways customers interact with your business
Assign problems to the right agents based on their skills with skills-based routing
Simplified Agent Experience: We’ve made it easy for our agents with a single interface. No complicated steps – just a straightforward way to handle tasks.
Unified Channel Reports: Get reports that cover all channels in one place. Everything you need to know, neatly organized and easy to understand.
Smart Problem Assignment: Problems go to the right agents with our skills-based routing. It’s a smart way to make sure each problem gets to the person who can solve it best.
Get the right balance of Incoming Calls and Out Going Calls
With automatic adjustments, you can give personalized service, stay connected with customers, and match agents to your incoming and outgoing calls
- Powerful outbound dialers make sure agents and customers connect well.
- Agents can make their service unique with screen pops.
- Customers can help themselves using speech-supported IVR.
Chat with Our Expert Team
Integrations designed just for your business
Choose from APIs, SDKs, and ready-made or custom CRM connections. Also, enjoy smooth communication with Vitel Global Business Phone Service.
We work efficiently, and you can too.
